Important Customer Information
1. Product pricing and currencies
Why don't have the price in my currency?
Hamish Morrow is based in London and so all our transactions are in UK pounds Stirling.
Our pricing includes VAT (sales tax) at the prevailing rate, currently 17.5%.
Orders delivered from outside the EU will have this deducted but may be required to pay import tax and/or local sales tax.
In the case of countries for which we ship Delivery Duty Paid (DDP), this will be calculated automatically by our system.
We display Euro (€) and US Dollars ($) as a convenient approximate indication of how much you will pay, however the final price (including all relevant sales taxes, duties and delivery costs) will be calculated once you have identified your destination.
In what currency will I be charged?
We will charge you in British Pounds (GBP).
2. Sales tax and Duties
Do you charge Taxes and Duties on my order?
Orders delivered within the EU will be charged UK VAT.
For all countries outside the EU, we will charge the appropriate import taxes and sales taxes when shipping to DDP countries.
How are taxes and duties calculated for my country?
Each country places its own arbitrary amount of import tax and duties on individual items.
Hamish Morrow ships Delivery Duty Paid to the following countries.
| Austria | Belgium | Bulgaria | Cyprus | Czech Republic | |
| Denmark | Finland | France | Germany | Greece | Hungary |
| Ireland | Italy | Japan | Latvia | Lithuania | Luxembourg |
| Malta | Netherlands | Norway | Poland | Portugal | |
| Romania | Slovakia | Slovenia | Spain | Sweden | |
| Switzerland | United Kingdom | United States |
All other countries will be shipped Delivery Duty Unpaid.
- Delivery Duty Paid (DDP) - In the case of countries that we ship to Delivery Duty Paid (DDP) Hamish Morrow will calculate relevant charges and apply these to your order on an item by item basis. The final amount you will be charged by Hamish Morrow includes all relevant Sales taxes and duties applicable for your order.
- Delivery Duty Unpaid (DDU) - In the case of countries that we ship Delivery Duty Unpaid (DDU) you may be liable for any applicable sales taxes and duties that may be charged by your local customs authorities.
3. Insurance and delicate items
All orders shipped to you are fully insured for loss, theft or damage.
We expertly and carefully pack even the most delicate of items.
If we sell it, we'll pack it and its fully insured by us to you.
Items returned to us using our approved delivery partner (DHL) are also insured.
You must request an RMA (Return Merchandise Authorisation) and use the returns documentation included in your package.
Note: we are not responsible for any loss, theft or damage if items are returned to us by any other method than our approved Delivery partner.
4. Delivery
What countries do you deliver to?
We will deliver anywhere in the world with a courier network that can match our members demanding requirements and our insurance and tracability terms.
We deliver to the following countries:
| Andorra | Dominica | Japan | Panama | Taiwan Province of China |
| Anguilla | Dominican Republic | Jordan | Papua New Guinea | Thailand |
| Antarctica | Ecuador | Korea Republic of | Paraguay | Tokelau |
| Antigua and Barbuda | Egypt | Kuwait | Peru | Turkey |
| Argentina | Equatorial Guinea | Latvia | Philippines | Turks and Caicos Islands |
| Aruba | Estonia | Lebanon | Pitcairn Island | Ukranian SSR |
| Australia | Faroe Islands | Liechtenstein | Poland | United Arab Emirates |
| Austria | Fiji | Lithuania | Portugal | United Kingdom |
| Bahamas | Finland | Luxembourg | Puerto Rico | United States |
| Bahrain | France | Macau | Qatar | United States Minor Outlying territories |
| Bangladesh | French Guiana | Macedonia | Reunion | Uruguay |
| Barbados | French Polynesia | Malawi | Romania | Vanuatu |
| Belarus | French Southern Territory | Malaysia | Russian Federation | Venezuela |
| Belgium | Georgia | Maldives | Saint Kitts and Nevis | Viet Nam |
| Belize | Germany | Malta | Saint Lucia | Virgin Islands (British) |
| Bermuda | Gibraltar | Marshall Islands | Saint Vincent | Virgin Islands (U.S.) |
| Bosnia and Herzegovina | Greece | Martinique | Samoa | Wallis and Futuna Islands |
| Brazil | Greenland | Mexico | San Marino | Yemen |
| British Indian Ocean Territory | Grenada | Micronesia | Sao Tome and Principe | |
| Brunei Darussalam | Guadeloupe | Moldova, Republic of | Saudia Arabia | |
| Bulgaria | Guam | Monaco | Senegal | |
| Canada | Guatemala | Mongolia | Serbia and Montenegro | |
| Cape Verde | Guyana | Montserrat | Seychelles | |
| Cayman Islands | Haiti | Morocco | Singapore | |
| Chile | Heard and Mc Donald Islands | Nepal | Slovakia | |
| China | Honduras | Netherlands | Slovenia | |
| Christmas Island | Hong Kong | Netherlands Antilles | South Africa | |
| Cocos (Keeling) Islands | Hungary | New Caledonia | Spain | |
| Cook Islands | Iceland | New Zealand | Sri Lanka | |
| Costa Rica | India | Norfolk Island | St. Helena | |
| Croatia | Indonesia | Northern Mariana Islands | St. Pierre and Miquelon | |
| Cuba | Ireland | Norway | Svalbard | |
| Cyprus | Israel | Oman | Sweden | |
| Czech Republic | Italy | Pakistan | Switzerland | |
| Denmark | Jamaica | Palau | Syrian Arab Republic |
Bold - indicates country we ship to Delivery Duty Paid (DDP)
What methods of delivery do you offer?
We ship worldwide via DHL.
We will send you an email when your order is despatched, containing a tracking number and link. You will be able to track your order through all stages of the delivery process.
Your order will arrive beautifully presented in our handmade Hamish Morrow packaging.
All items are packed by hand our experienced professional team to withstand the rigours of transportation.
Our delivery costs are as follows
How long does delivery take to my country?
| Destination | Delivery Times |
|---|---|
| UK | Next day |
| Europe | 1-2 days |
| North America | 2-3 days |
| Rest of the world (including South America, Africa, Middle East, Far East and Oceania) | 2-3 days |
What time will my delivery arrive?
We are unable to give an exact time of delivery - you will have a unique online tracking reference to follow your purchases from delivery from our showroom to your door.
What happens if there is no one there to accept the delivery?
Our delivery partner will leave a note with details on redelivery or pickup options.
5. My Account
Please contact us for assistance
Please contact us for assistance
6. Ordering and payment
Yes. We are delighted to accept orders via telephone. Please contact Customer services should you need assistance.
What payment methods to do you accept?
We accept payment via Visa, Mastercard, American Express…
Payment is deducted from your card immediately.
The transaction will appear on your statement as ‘Hamish Morrow Designs LTD’
Is it safe to order via the Hamish Morrow site?
Absolutely. We take security extremely seriously.
We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect.
Our website uses encryption technology, such as Secure Sockets Layer (SSL) and Secury Hyper Text Transfer protocol (HTTPS), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.
All transactions are processed securely using 128bit encryption, supported by Thwate.
Do you store my credit card details on your site?
No. We do not store details of credit or debit card information anywhere on our website.
How are taxes and duties calculated for my country?
Each country places its own arbitrary amount of import tax and duties on individual items. In the case of countries that we ship to Delivery Duty Paid (DDP) Hamish Morrow will calculate relevant charges and apply these to your order on an item by item basis.
The final amount you will be charged includes all relevant Sales taxes and duties applicable for your order.
In the case of countries that we ship Delivery Duty Unpaid (DDU) you may be liable for any applicable sales taxes and duties; that may be charged by your local customs authorities.
7. Returns and cancellations
All items may be returned in original condition within 14 days following receipt of the goods.
Note that all apparel and footwear must be returned with the Hamish Morrow tags attached in their original state.
Please contact us using and let us know the details including your name and order number. We will follow up with details of our returns process.
Of course, when contacting us, please advise the details of the exchange including relevant size and colour information.
We offer full refunds on items returned within 14 days following receipt of the order.
Note that we do not refund delivery or import duties.
All returns and exchanges requested within 14 days of delivery are returned free of charge via DHL.
Do you refund delivery, taxes or duties?
We do not refund delivery or duties on any order.
We do refund European and UK VAT on all returns.
Sales tax for all non EU countries is not refunded.
Please contact us to cancel your order.
8. Sizing Guides
I have questions about the size of a product| XXS | XS | S | M | L | |
| US Sizes | 0 | 2 | 4 - 6 | 9 - 10 | 12 - 14 |
| BUST | 30.5 - 32 | 32 - 33 | 33 - 34 | 34 - 36 | 37.5 - 39 |
| WAIST | 22.5 | 23.5 | 24.5 - 25.5 | 26.5 - 27.5 | 29 - 30.5 |
| HIP | 33 | 34 | 35 - 36 | 37 - 38 | 39 - 41 |
SIZE GUIDE IN CENTIMETERS
| XXS | XS | S | M | L | |
| IT Sizes | 38 | 40 | 42 | 44 | 46 |
| BUST | 78 - 82 | 82 - 86 | 86 - 90 | 90 - 94 | 94 - 98 |
| WAIST | 58 - 62 | 62 -66 | 66 - 70 | 70 - 74 | 74 - 78 |
| HIP | 84 - 88 | 88 - 92 | 92 - 96 | 96 - 100 | 100 - 104 |
INTERNATIONAL CONVERSIONS WOMEN'S CLOTHING
| XXS | XS | S | M | L | |
| US | 0 - 2 | 4 | 6 | 8 | 10 |
| UK | 6 | 8 | 10 | 12 | 14 |
| France | 34 | 36 | 38 | 40 | 42 |
| Italy | 38 | 40 | 42 | 44 | 46 |
| Japan | 5 | 7 | 9 | 11 | 13 |
Tips to measure yourself
BUST: Measure around the fullest part of your bustline.
NATURAL WAISTLINE: Find the natural crease of your waist by bending to one side and measure around the waistline (or between your ribcage and your naval)
HIPS: Measure around the fullest part of your hips located approximately 8 to 9 inches below your natural waistline.
Further Questions about Sizing? Please contact Customer services and we will be happy to assist.
Please visit our contact us page for more information.
Please note our Office hours are 9am - 6pm (GMT) Monday to Friday. Outside these hours you can leave us a message or Email us.
9. Employment
Please contact jobs@hamishmorrow.com for more information
10. Business opportunities
Please contact us for more information.
11. Technical problems
Our website is optimised for Internet Explorer 6 and Firefox 1.5 and higher.
Our website uses cookies in conjunction with Web analytics tracking tools. For more information please see our Terms and conditions and Privacy policy.
Information on Scene7 and Rich Media (Flash)
Our website uses technology provided by Scene7. We recommend the Adobe Flash player (version 6 or higher) in order to fully appreciate the Hamish Morrow website